The person with reduced mobility (in the abbreviation PRM) is anyone who has a particular difficulty in the use of public transport, including people with disabilities, the elderly, people with sensory limitations, wheelchair users,and pregnant women.

In compliance with the provisions of Circular no. 10 / SM of 4 January 2007 of the Ministry of Transport and the European Regulation 1177/2010, concerning the rights of passengers traveling by sea and inland waterways, some naval units of the BLU JET are suitable for the transport of people with reduced mobility, with adequately trained staff.

In particular, the Selinunte Jet and Tindari Jet ships are equipped with paths for the visually impaired - tactile maps and a motorized up-and-down stair chair system (stair lift with fixed chair), to allow people with reduced mobility who are not ambulatory and/or who use a wheelchair to reach, from the boarding areas, the main passenger decks where there are dedicated seats inside the lounge, identifiable by specific location symbols and with anchor points for people using a wheelchair.

Passengers who require assistance during the ferry crossing must notify this in one of the following ways:

• by sending an email to info@blujetlines.it indicating the time of the chosen journey;
• when purchasing the train ticket, through the service provided by the Sala Blu RFI at the departure stations;
• when purchasing the travel ticket at the ticket office, within 90 minutes before the time of the chosen journey.

In the request, the passenger must indicate the details of the assistance with particular attention to the description of their aids (possibly attaching photos and/or technical sheets), for the checks of size to overcome the internal differences in level of the ship and safety, if they are equipped with batteries.

The on-board Command, informed by the ticket offices and/or offices in connection with the Sala Blu service of RFI, will carry out the entry of the PRM by activating the assigned personnel, appropriately trained and certified, who will provide assistance for boarding and subsequent accommodation in the specific area of ​​the main deck reserved for them. Assistance will be provided for the entire duration of the journey and disembarkation will take place in the same way.

The PRM assistance service cannot be activated as baggage assistance from railway stations.

The service provided by the Blu Jet Company is active from the passenger collection area of ​​the port of departure to a similar area of ​​the port of arrival, both near the port ticket offices (meeting points).